The telehealth explosion

According to McKinsey physician survey:​

  • Nearly half of follow-up “visits” were via telehealth during the pandemic.​
  • New patient meetings and pre- and post-op consults increased by 10x or more.​
  • Telehealth account for 10-20% of visits in the future, vs. <5% pre-COVID.​ Frost & Sullivan predicts that more than $50 billion of patient interactions globally will be virtual in 2021.


Patients Everywhere​

For some practice types, telehealth means they may no longer need to serve an exclusively local customer base. Licensing and other regulations will mitigate this.​


Reconfigure to Respond ​

Increasing telehealth and remote work may eventually reduce the need for space in medical offices currently devoted to patient waiting, examination, and administration. Alternatively, new “studio” space may prove helpful.​


Where to Invest?​

Delivering successful telehealth outcomes will require investment in spaces and tools to support virtual communication, data sharing, and remote health monitoring.​


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