The telehealth explosion
According to McKinsey physician survey:
- Nearly half of follow-up “visits” were via telehealth during the pandemic.
- New patient meetings and pre- and post-op consults increased by 10x or more.
- Telehealth account for 10-20% of visits in the future, vs. <5% pre-COVID. Frost & Sullivan predicts that more than $50 billion of patient interactions globally will be virtual in 2021.
For some practice types, telehealth means they may no longer need to serve an exclusively local customer base. Licensing and other regulations will mitigate this.
Reconfigure to Respond
Increasing telehealth and remote work may eventually reduce the need for space in medical offices currently devoted to patient waiting, examination, and administration. Alternatively, new “studio” space may prove helpful.
Where to Invest?
Delivering successful telehealth outcomes will require investment in spaces and tools to support virtual communication, data sharing, and remote health monitoring.