Our objective is to ensure that our clients' properties receive the attention and care that maximize their value.
Initially, we review each property to identify all issues and then determine with the client how to meet each specific need. An individualized and comprehensive financial, operations, and leasing plan is then produced. The plan will typically address the following details:
- leasing and market positioning
- tenant lease profiles and opportunities
- tenant programs
- capital and operating budget program reviews
- technical and building condition audits
Satisfied tenants are vitally important to maximizing the performance of any building or portfolio. We deliver services that will ensure the satisfaction and comfort level of tenants and ultimately retain them as long-term customers of the property. A partial list of the activities we undertake to maintain a professional hands-on relationship between our client, the building occupants and ourselves includes:
- monitoring occupants' needs to ensure prompt attention and resolution as problems arise
- creating and managing tenant and occupant relations programs and activities
- developing emergency and safety procedures for all building occupants
- developing tenant and occupant information manuals
- tenant and occupant surveys
Operationally, it is critical that the property is maintained and safeguarded. We implement programs designed to protect and enhance the physical integrity of each property. We ensure occupant satisfaction and safety through pro-active communications and the efficient performance of the property, including:
- preventative maintenance and life cycle programs
- management and coordination of renovation programs
- operating cost review and comparisons
- recruitment, training, and supervision of all property management personnel
- negotiation with tenants, government agencies and other authorities to ensure legislative and legal compliance
Communication between Avison Young and our clients' has to be seamless, relevant and current. We have the technology and systems in place to ensure we can effectively and efficiently communicate the financial and operational well-being of the property or portfolio. For example, we provide extensive financial management and reporting customized to meet the requirements of each client:
- annual operating and capital budgets
- monthly reporting and budget analysis
- cash flow management
- tenant rent roll preparation
- tenant billings and collections
- detailed research of building utilities, purchases and payments
- tenant credit checks
- contractual services, tendering and cost control
- preparation of payroll and employment records
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